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Return and Refund Policy
At VillaBella Official, we specialise in quality jewellery and aim to ensure every customer is satisfied with their purchase.
This policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL.
Australian Consumer Law
Under the Australian Consumer Law, customers are entitled to a repair, replacement, or refund where products:
• are faulty or defective,
• are not of acceptable quality,
• are unsafe,
• do not match their description, or
• do not perform as advertised.
Where the issue is considered a major failure under the ACL, customers may choose between a refund or replacement.
For minor faults, we may offer a repair, replacement, or refund as appropriate.
Reporting an Issue
We encourage customers to inspect their order upon delivery and contact us within 7 days of receiving their order if there are any concerns regarding damage, incorrect items, or visible defects.
This timeframe helps us resolve issues promptly and does not affect your rights under Australian Consumer Law.
To report an issue, please email:
vilabella.business@gmail.com
Please include:
• your order number,
• a description of the issue, and
• clear photos where applicable.
Eligibility for Returns
For approved returns, items should where possible be:
• unworn and unused,
• returned in the same condition received,
• accompanied by original packaging, tags, cards, and accessories where available,
• free from damage caused after delivery.
We may refuse returns where items show signs of misuse, tampering, accidental damage, or excessive wear not related to a manufacturing fault.
Change of Mind Returns
We do not offer refunds or exchanges for:
• change of mind,
• incorrect size selection,
• preference or style changes.
Please choose carefully before purchasing.
This does not affect your rights under the Australian Consumer Law.
Non-Returnable Items
Unless required under Australian Consumer Law, we cannot accept returns for:
• earrings (for hygiene reasons),
• personalised or custom-made jewellery,
• gift cards.
Sale or discounted items may still be returned where required under Australian Consumer Law.
Return Process
If your return request is approved, items should be sent to:
The Vantage 55
22 Gladstone Ave
Wollongong NSW 2500
Australia
Customers are responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by law.
We strongly recommend using tracked shipping, as we are not responsible for items lost or damaged during return transit.
Refunds
All returned items are inspected upon arrival.
If a refund is approved, it will be processed to the original payment method within 10 business days.
Refunds may be refused where returned items:
• are not the original item purchased,
• have been damaged after delivery,
• show signs of wear inconsistent with inspection,
• or do not meet the conditions of an approved return.
Contact Us
For all return or refund enquiries, please contact:
We sincerely appreciate your support of our small Australian business.
Last updated: May 2026